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What Governs Your Account and How We Apply It

Everything about how texasholdemmy operates — your account rights, data handling, payment terms for PayPal, Venmo, and Play+, and what happens when state law affects your access — is spelled out in these policies. Read them once and you'll know exactly where you stand.

State-dependent accessAccount data rightsCookie and tracking policyPayPal, Venmo, Play+ termsContact and dispute paths
texasholdemmy What Governs Your Account and How We Apply It
POLICY CONTACT

Where to Send Legal and Policy Questions

Policy questions, account disputes, and data requests each have a specific contact path. Using the right one gets you a faster, more accurate response — general chat handles account issues, while formal legal and data requests go through email so there's a written record on both sides.

Live Chat For account-level policy questions — billing disputes, access blocks, or payment term clarifications involving PayPal, Venmo, or Play+ — start here for the quickest turnaround.
Policy Email Formal legal requests, including data-access requests, correction notices, and written dispute submissions, go to our policy email address listed in the privacy section of your account settings.
Account Settings Your account dashboard lets you review accepted terms, update contact details, and flag a disagreement with a policy update before the effective date — no support ticket needed for those steps.
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data is not sold to third parties. We collect what we need to operate your account — name, contact details, payment method identifiers for PayPal, Venmo, and Play+, and session activity — and we retain it for as long as your account is active plus the period required by applicable law. After that window closes, we delete or anonymize it. You can request a copy of the data we hold, ask us to correct anything inaccurate, or ask us to close your account and initiate deletion through the policy email channel.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how pages are used. You can adjust cookie preferences in your browser settings at any time without losing your account.

Data Retention

Account data is held for the duration your account is open, plus the legally required retention period in your state. Once both conditions clear, your personal records are deleted or fully anonymized.

Account Security

Login is protected by one-time passcode verification sent to your registered email or phone. If you suspect unauthorized access, lock your account immediately from the security tab in settings.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit that request through our policy email — we aim to respond within the timeframe required by your state's applicable data rules.

Answers to Common Policy and Account Rights Questions

If something in our terms or data practices isn't clear from the policy pages themselves, the questions below cover what people ask us most. Each answer reflects how we actually handle the situation — not a generic policy summary.

Access depends on your state's laws. We only accept accounts from states where this type of platform is permitted under local law. If registration does not complete, your state is currently ineligible.

We collect the details you provide at registration, your payment method identifiers for PayPal, Venmo, or Play+, session activity, and device information. We do not sell this data to outside parties.

Send a written request to the policy email address found in your account settings under the Privacy section. We'll confirm receipt and respond within the timeframe required by applicable state rules.

After your account closes, we retain your records for the legally required period in your state, then delete or anonymize them. You can confirm the exact retention window by contacting our policy email.

If you initiate a chargeback through PayPal or Venmo, we review it against our transaction records before making any account adjustment. Reach live chat first — most deposit discrepancies resolve faster that way.

We notify you at the email address on your account before any material change takes effect. Continuing to use your account after that date is treated as acceptance of the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.